Bricknowlogy is the ONLY LEGO GOLD STANDARD retail store in the state of Idaho – and in the entire region. ALL sets are purchased directly from LEGO and sold to you, our valued customers, in-store and online. From a child safety perspective and an adult collector / investor potential, it is critical that you are purchasing authentic and legitimate LEGO-manufactured products. And that is ALL we sell. We sell to local families and fans of all ages, ensuring the highest quality and guaranteed authenticity with every product we sell. Here at Bricknowlogy, we too are dedicated fans and enthusiastic builders with LEGO-loving families!
As mentioned in previous posts, ALL on-line resellers comingle and mix product from LEGO with uncertified product from other sources, know as “third-party” sellers. Often times, these third party sellers push opened, returned, imitation, used, or damaged product out to customers directly or through major online outlets… most notably Amazon and eBay. In some cases, it may be difficult to identify these fraudulent products.
Local stores typically do not encounter this problem, thought they might if they source their product from a large Distribution Center that also supports their on-line business. In order to mitigate this and ensure our customers always receive authentic LEGO product, we can no longer offer any exchanges, trade-ins, or credit for any merchandise acquired through online retailers such as Amazon and eBay. We guarantee that we will ALWAYS and ONLY sell authentic LEGO product.